Customer Loyalty


Marketing Research with SAS Enterprise Guide

Marketing Research with SAS Enterprise Guide

Kristof Coussement, Nathalie Demoulin and Karine Charry
Published : November 2011
Binding : Paperback
Price : £45.00 » Website price: £40.50

Measuring Customer Service Effectiveness

Measuring Customer Service Effectiveness

Sarah Cook
Published : October 2004
Binding : Hardback
Price : £70.00 » Website price: £63.00

Measuring Service Performance

Measuring Service Performance

Practical Research for Better Quality

Ralf Lisch
Published : March 2014
Binding : Hardback
Price : £60.00 » Website price: £54.00

Memorable Customer Experiences

Memorable Customer Experiences

A Research Anthology

Edited by Adam Lindgreen, Hull University, UK, J. Vanhamme, IESEG School of Management, Lille Catholic University, France and M. Beverland, Royal Melbourne Institute of Technology, Australia
Published : October 2009
Binding : Hardback
Price : £70.00 » Website price: £63.00

Shopping 3.0

Shopping 3.0

Shopping, the Internet or Both?

Cor Molenaar
Published : November 2010
Binding : Hardback
Price : £25.00 » Website price: £22.50

Six Sigma in Transactional and Service Environments

Six Sigma in Transactional and Service Environments

Hasan Akpolat
Published : September 2004
Binding : Hardback
Price : £70.00 » Website price: £63.00

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