How to Order

This page contains step by step instructions on how to place an order on our website. Click the links below for information about each step:

 

Ashgate Publishing Company
PO Box 2225
Williston, VT 05494-2225
USA
Tel: +1 800 535 9544
Fax: +1 802 864 7626
E-mail: orders@ashgate.com

 

How to view the appropriate area of our website

Our website is split into two areas:

  • North and South America
  • Rest of World

You will need to ensure that you are viewing the appropriate area of our website, depending on your location. Our books are priced in US dollars for North and South American customers and in Sterling for the Rest of the World. Books are shipped from our UK warehouse for all orders we receive from outside North and South America and from our North American warehouse for North and South American orders.

By selecting the appropriate site for your location you will see the price and currency you will pay for the product in as well as the appropriate shipping costs based on your location.

When you first visit our website you will be viewing the Rest of World site. If you are located in North or South America, please press the Go to North and South American Site button located in the top right hand corner of the screen. If you have pressed this in error you can quickly return to the Rest of World site by pressing the Go to Rest of World Site button which will have replaced the Go to North and South American Site button when you switched sites.

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Finding what you want

You can either find the product you want by using our Title Search facility or you can use the subject navigation (in the left-hand margin of the website) to browse within subjects. This will give you a flavour of all of the books and products that we publish within the subject area in which you are interested. Most subjects can be broken down to two or three levels (using the navigation in the right hand margin), which offers you a reasonable level of detail when you browse by subject.

You can view full details of any product you are interested in by pressing the More Details button.

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Add an item you want to buy to your basket

Once you have found a product you would like to buy, you simply press the Add to Basket button. Up until that point in the top right hand area of the screen you would see the words 'Your basket is empty'. As soon as you add a product to your basket this text changes to 'View basket (1 item)' and this becomes a link which will allow you to view your basket at any time.

You can continue to browse the subject areas or search for other products and add them to your basket by pressing the appropriate Add to Basket button. At any time you can view your basket by clicking on the View basket link.

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View Basket

From the View Basket screen you can adjust the quantity of any product in the basket or delete products. After adjusting either the quantity or ticking the delete check box, please press the Update Basket button to see the results of the change you have made.

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Delivery

Customers placing orders on Ashgate's North and South American website are billed actual shipping costs. These costs vary depending on the customer's choice of method of shipping. In Step 2 of the Basket (Shipping Choices) you will be given an opportunity to review shipping options and the costs for each so that you can select the method of shipping you require.

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