Returns Policy

Please note that Ashgate Publishing has a clear policy on the return of our books. To ensure a swift response to your returns request, please read through the returns conditions below and ensure that these conditions are met, or your return will not be authorised (note, these conditions do not apply for customers in North or South America). 

  • All returns requests must be sent in writing to our distributor, Bookpoint at the following address:
    Bookpoint Ltd
    130 Park Drive
    Milton Park
    Abingdon
    Oxon
    OX14 4SE
    United Kingdom
  • We will only accept back titles for return, one year from the date of the original invoice. Titles outside this period will be marked “Too Old” and will not be accepted back for credit. Failure to produce an invoice number on your returns request will result in your returns request being sent back to you. 
  • We do not accept returns of “Out of Print” books.
  • All returns must be received in mint condition. Damaged returns will not be credited. 
  • All authorised returns must be sent back to our distributor, Bookpoint Ltd, quoting the relevant “Authorised Returns Note Number”. Failure to quote a valid ARN number will result in no credit being raised and the book(s) will not be sent back to you.
    Bookpoint Ltd
    RETURNS
    Unit T1
    200 Milton Park
    Abingdon
    Oxon
    OX14 4TA
    United Kingdom
  • Any unauthorised returns will not be credited, and the book(s) will not be sent back to you.
  • Ashgate Publishing will not accept responsibility for any carriage costs, and in the event of a query, proof of delivery may be required.

We must stress that failure to comply with our terms and conditions for return will either result in your request being denied or delayed. Chasing returns requests that do not carry the correct information will not speed up your request for authorisation.

If you have any queries on a return, please do not hesitate to contact The Sales Department.